Refunds & Returns

We want you to be fully satisfied with your purchase. If you're not happy with your order, we're here to help. Please read our Returns & Refunds Policy carefully before initiating a return.

1. Return Window

You may request a return within 15 days from the date of delivery. After 15 days, unfortunately, we cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it

  • Be in the original packaging with all accessories, tags, manuals, or inserts included

  • Have a valid reason for return (e.g., defective, damaged, wrong item, etc.)

Non-returnable items include:

  • Items marked as "Final Sale"

  • Gift cards or downloadable software products

  • Personalized or customized products

3. Return Process

To initiate a return, please contact us at:

Include your order number, reason for return, and clear photos if the product is damaged or incorrect.

Once your return request is approved, we will provide return instructions, including the return shipping address.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping method and keeping the receipt until the return is confirmed.

5. Refund Policy

Once we receive and inspect your returned item, you will be notified by email.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Note: Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective product).

6. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  • Check your bank account again

  • Contact your credit card company (it may take time before your refund is officially posted)

  • Contact your bank

If you’ve done all of this and still have not received your refund, please reach out to us.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us within the 15-day return period.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. Include photos and a brief description. We’ll resolve the issue promptly with a replacement or refund.

Need Help?

For returns, refunds, or questions about your order, contact our support team: